Minding your language!

There is something that have been lingering on in my mind for quite a sometime now. The behavior , the language of people after they suddenly get a lot of money in their hands! The dollar rate has increased per rupee, and they have got unprecedented profits! They fail to see the slumbering economy and high inflation  because they seem they can afford everything no matter how high it goes..

Thats actually not the real agenda of my prose but it seems i can write about these filthy mindset of super rich people (obviously, not all).

I noticed how people talk to call centre agents. Your 50 bucks were deducted by vodafone wrongly and you go about shutting and screaming on the agent over the phone.

Understand People! The fact that they are working for a company as call centre people doesn't imply that they are under you. You cannot simply call and start shouting. There are policies and procedures you have to work around. 

Understand Call centre Agents! I think its high time, you guys stop saying "Pleasure serving you". Because you weren't serving us, you were merely doing your jobs in a good authentic manner. This "serving you" gives a feel of you under somebody who can go about screaming their little stupid things that you actually cannot do anything about..

Why do people don't respect call centre agents ? Because of the mere fact that they think that these people are under them and they can give them a call and vent out their grievances. The superiority in the mindset has caused this. You can afford s4 doesn't mean you can shout on Samsung call centre people. Kindly keep your rudeness at bay! It is not the call centre guy who water logged your phone. 

My humble request to the Trainers who train the call centre people. Be tough on facts and policies. High time , the consumers should realize that they are talking to people in an egalitarian society. They need talk with reverence! Call centre people are not liable for their problems. They are just intermediate between the company and consumers.

Change your tone. Just be professional. There is no need to be blurting out "sorry for the inconvenience caused" because you have not cause the inconvenience. Simple, "Sorry to hear about it, I will forward your request"

Its up to call centre people to carve your own niche with integrity and confidence. Be professional, be hard on policies and facts. Give solution to consumers but don't apologize for the mistakes that you haven't done.